Privacy Policy
Last updated: 26/05/2026
ACE Futures and Services (“we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Australian Privacy Principles (APPs) contained in the *Privacy Act 1988 (Cth).
We respect your privacy and are dedicated to ensuring all personal information is handled responsibly and securely.
Information We Collect
We may collect personal and sensitive information including, but not limited to:
- Full name, address, date of birth, and contact information
- NDIS participant details and NDIS numbers
- Health, medical, and support-related information
- Emergency contact and next-of-kin details* Care plans, assessments, and service preferences
- Communication records, feedback, and complaints
- Information required to provide disability and support services
We only collect information that is reasonably necessary to deliver our services and meet our legal and regulatory obligations.
How We Collect Information
ACE Futures and Services may collect information through:
- Intake forms and service agreements
- Phone calls, emails, and face-to-face meetings
- Our website, social media platforms, and online forms
- Referrals from healthcare professionals, support coordinators, family members, or government agencies
- Communication with participants, carers, or authorised representatives
Where possible, we collect information directly from the individual or their authorised representative with consent.
How We Use Personal Information
We use personal information for purposes including:
- Delivering NDIS and disability support services
- Coordinating supports and communicating with participants and families
- Developing care plans and support documentation
- Meeting compliance, legal, and funding requirements
- Improving service quality and participant outcomes
- Managing incidents, complaints, and feedback* Maintaining accurate internal records
We will not sell, rent, or disclose personal information for marketing purposes without consent.##
Disclosure of Information
We may disclose personal information to:
- The National Disability Insurance Agency (NDIA)
- Allied health professionals and healthcare providers
- Support coordinators, carers, and authorised representatives
- Government departments or regulatory bodies where required by law
- Third-party service providers assisting in the delivery of supports
All third parties engaged by ACE Futures and Services are expected to maintain strict confidentiality and privacy standards.##
SMS and Mobile Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data, consent, and related personal information will not be disclosed to any third parties.
Storage and Security
ACE Futures and Services takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Information may be stored electronically and/or in physical files secured through:
- Password-protected systems
- Restricted staff access
- Secure storage procedures
- Confidentiality obligations for employees and contractors
Only authorised personnel have access to personal information necessary to perform their duties.
Access and Correction
You have the right to request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated. Requests can be made by contacting us using the details provided below. We may require identity verification before releasing information.
Website and Cookies
Our website may use cookies and analytics tools to improve website functionality and user experience. Cookies help us understand website traffic and visitor interactions but do not identify individuals personally unless voluntarily provided.You may disable cookies through your browser settings, though some website functions may be limited.
Privacy Complaints
If you believe your privacy has been breached or have concerns regarding how your information has been handled, please contact us directly. We will investigate complaints promptly and aim to resolve all concerns fairly and efficiently.If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Changes to This Policy
ACE Futures and Services may update this Privacy Policy from time to time to reflect changes to our services, legal obligations, or privacy practices. The most current version will always be available through our website or upon request.
Contact Us
ACE Futures and Services
📞 : 0466 597 230
]📍 Melbourne, Victoria, Australia